Payment, Cancellation, Late, and Refund Policies

Sacred work requires good boundaries.

I’ve created these policies to protect my time and energy so I can offer you and your animal companions my best work.

Payment Policy

All sessions, groups, and classes booked online require payment with a credit or debit card. If you prefer to pay another way, then please reach out via email. Unless otherwise noted for classes and workshops, all services require full payment ahead.

Late Policy

If you know you’re going to be late to a private session, please email me as soon as possible to let me know. However, I can’t guarantee that I’ll be able to extend your session beyond your scheduled appointment time. 

If you’re more than 10 minutes late to a private session, then I’ll consider it a no-show, and you will forfeit your time slot and your payment. You’ll need to re-book with me for another time and pay again. (I make some exceptions for emergencies and illness, so please reach out if this is the case.)

Cancellation Policy

Clients who cancel 24 hours or more ahead of a private session or group will receive a full refund. Clients may also reschedule and transfer their payment if it’s at least 24 hours ahead of the original time. 

I will not provide refunds to those who cancel or want to reschedule less than 24 hours before a scheduled session or event. (Again, please reach out if it’s due to an emergency.)

For courses, classes, and other types of educational offerings, students may choose to transfer their payment to another class date and time if available and they cancel within a week of the start date. Otherwise, please check my policies for individual offerings, as they may vary.

Refund Policy

I don’t usually offer refunds for anything outside of the cancellation policy. However, if you have an emergency or another type of difficult circumstance, please reach out via email.

I don’t offer refunds for special packages or gift certificates, but you may transfer use of them if needed. 

I don’t offer refunds for sessions, classes, or other offerings that have already happened.

Have questions or concerns?

Please reach out to me via email if you have questions or concerns about these policies, or if you’re experiencing a circumstance out of your control that requires you to break one of these policies.

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